Terms and Conditions of Sale

This is a translation for convenience. The official and legally binding version is the French one available here.

PROVOK Sales — coaching and Hyperstonk subscriptions — professional clients only

Version in force as of: 8 September 2026
Last updated: 8 September 2026

Document applicable to every payment collected by PROVOK via Stripe: coaching cycles on provokcx.com and Hyperstonk Pro / Pro Lite subscriptions on hyperstonk.com. Payment constitutes full and unconditional acceptance of these T&Cs.

1. Identity of the professional

These General Terms and Conditions of Sale (hereinafter the “T&Cs”) are issued by:

VAT not applicable, article 293 B of the French General Tax Code (CGI).

Hereinafter the “Provider” or “PROVOK”.

2. Professional clients only

Paid sales (coaching and Hyperstonk subscriptions) are reserved for professional clients: a natural or legal person acting for purposes that fall within the scope of their professional activity (company, sole trader, micro-entrepreneur, liberal profession, director acting for their business).

Any paid order implies that the Client:

  • holds an active SIRET number (or foreign equivalent registration number);
  • provides, at the time of payment, the business name and the SIRET, which will appear on the invoice;
  • declares that they are acting solely as a professional, for the needs of their activity.

A paid order placed by a consumer, without a SIRET, or with inaccurate registration details, is refused. If payment has already been collected, it is refunded and no contract is formed.

The French Consumer Code (withdrawal right, consumer mediation, consumer-protective unfair terms) does not apply to sales governed by these T&Cs.

The following may precede registration, without payment: the free discovery session and use of Hyperstonk under the free plan. Payment for a coaching cycle or a subscription may not.

3. Purpose and scope

These T&Cs govern the following sales to professional clients:

  • PROVOK coaching services (sessions, cycles, related offers) sold on provokcx.com;
  • Hyperstonk Pro and Pro Lite subscriptions sold on hyperstonk.com.

They do not govern general use of the websites (separate legal notice and privacy policy). The free Hyperstonk plan is not a sale.

Any order implies unreserved acceptance of the T&Cs in force on the date of payment. In the event of a conflict between these T&Cs and a specific written instrument signed by both parties, the specific instrument prevails.

PROVOK reserves the right to amend the T&Cs at any time. The applicable version is the one published at the URL of this document and accepted at the time of payment.

4. Nature of the services — best-efforts obligation

The coaching offered by PROVOK is strategic and operational support for founders, solopreneurs and entrepreneurs: identifying constraints, prioritising, action plans, follow-up.

The services are best-efforts obligations (obligations de moyens), not obligations of result. PROVOK does not guarantee any revenue, fundraising, hiring, growth, or any economic, psychological or personal outcome.

The Client remains solely responsible for their decisions, for carrying out agreed actions, and for the consequences thereof.

The essential characteristics of each offer (session length, number of sessions, any deliverables, price) are those displayed on the website or on the payment page at the time of the order.

Offers currently sold (indicative — the binding detail is that of the payment page):

OfferBase contentDisplayed price
Cycle Minimum d’Attaque de Contrainte3 × 60-minute sessions€400
Cycle Premium de Destruction de Contrainte3 × 60–120-minute sessions€1,200

Sessions take place remotely (videoconference), unless otherwise agreed in writing.

Hyperstonk is an online service giving access to resources, tools, a dashboard and, depending on the plan, an AI connector. The features and price of each plan (Pro, Pro Lite, Free) are those displayed on https://hyperstonk.com/fr/prix at the time of payment.

Access to Hyperstonk is a best-efforts obligation. 24/7 availability is not 100% guaranteed. PROVOK may change features and content, without substantially degrading the paid plan during the current period.

5. Order and formation of the contract

The contract is formed when the Client:

  1. selects an offer (coaching cycle or Hyperstonk plan);
  2. provides the business name, SIRET and other requested information;
  3. declares that they are acting as a professional;
  4. accepts these T&Cs (checkbox on Stripe Checkout or equivalent mention);
  5. makes payment (in full for a cycle; first instalment for a subscription).

PROVOK confirms the order by email (Stripe receipt and/or message from the Provider). That email constitutes the contract on a durable medium, together with these T&Cs.

PROVOK may refuse or cancel an order in the event of an obvious pricing error, suspected fraud, inaccurate or incomplete information (in particular the SIRET), absence of professional status, or if the offer is clearly unsuitable. In that case, the payment is refunded.

6. Price and payment

Prices are stated in euros, all taxes included under the applicable regime (VAT exemption under article 293 B of the CGI, unless otherwise stated).

The price due is the price displayed at the time of payment. PROVOK adds no handling fee. Any bank charges incurred by the Client remain payable by the Client.

Payment: by card via Stripe.

  • Coaching: payment in full in advance.
  • Hyperstonk Pro / Pro Lite: payment in advance for the chosen period (monthly or annual), then automatic renewal.

The Client warrants that they are the holder of the payment method used, or duly authorised to use it on behalf of the invoiced business.

The invoice is issued in the name of the business stated at checkout (business name + SIRET) and sent by email after collection, or made available on request at provok@hyperstonk.com.

Any late payment automatically triggers:

  • late-payment interest at three times the statutory interest rate;
  • a fixed recovery indemnity of €40 (articles L. 441-10 and D. 441-5 of the French Commercial Code).

7. Performance of sessions

After payment, sessions are scheduled by mutual agreement (online calendar or email).

Punctuality. A session starts at the agreed time. A Client delay of more than 10 minutes may result in the session being shortened by the same amount, with no carry-over of lost time. A Provider delay is made up or rescheduled.

Cancellation / rescheduling by the Client.

  • More than 48 hours before the session: rescheduling possible at no charge, limited to 1 reschedule per cycle.
  • Less than 48 hours or unjustified no-show: the session is deemed delivered and due.

Cancellation / rescheduling by PROVOK. The Provider proposes a new slot within a reasonable time. If no slot is found within 21 days, the undelivered session is refunded pro rata.

Validity period of a cycle. Unless otherwise stated on the offer page, sessions in a cycle must be used within 60 days of payment. After that period, unused sessions are forfeited, unless a reschedule is expressly accepted in writing.

The Client undertakes to prepare for sessions (information, figures, actions from the previous session) and to behave professionally. PROVOK may interrupt a session or the cycle, with no refund of sessions already delivered, in the event of insults, threats, clear bad faith, or repeated breach of the rules above.

8. Hyperstonk subscriptions

The subscription gives access, for the paid period, to the features of the purchased plan.

It renews tacitly for an identical period, at the rate in force at the time of renewal, until terminated.

Termination. The Client terminates from their Hyperstonk account or the Stripe customer portal. Termination is immediate: paid access ends as soon as the request is processed. No refund, including pro rata of the current period, unless PROVOK agrees in writing.

Non-payment. If an instalment is unpaid, paid access may be suspended and then terminated.

Licence. Personal, non-exclusive, non-transferable access for the Client’s activity. Prohibited: account sharing, resale, bulk copying, making the content or the AI connector available to third parties.

Account. PROVOK may suspend or close an account in the event of abuse, fraud or breach of these T&Cs. Amounts corresponding to periods already elapsed remain due.

The “Zéro Bullshit” commercial guarantee does not apply to Hyperstonk subscriptions.

9. “Zéro Bullshit” commercial guarantee (Premium coaching only)

A specific commercial guarantee applies only to the Cycle Premium de Destruction de Contrainte, on the terms published on the offer page on the date of purchase.

Principle: if the Client has carried out all recommended actions during the cycle and obtains no result within 2 weeks of the last session of the cycle, PROVOK undertakes, at the Provider’s choice after review, to:

  • deliver an additional cycle free of charge; or
  • refund 100% of the price paid for that Premium Cycle.

This guarantee:

  • is not an obligation of result;
  • is not a statutory guarantee (conformity / hidden defects);
  • is a commercial guarantee, only on the terms above;
  • requires proof of the actions carried out (notes, deliverables, correspondence);
  • does not apply to the Minimum Cycle, standalone sessions, or the free session;
  • is excluded in the event of non-participation, abusive rescheduling, false statements, or failure to carry out the agreed actions.

The claim must be sent by email to provok@hyperstonk.com no later than 21 days after the last session of the cycle.

10. Intellectual property

All methods, frameworks, questions, materials, template notes, workspaces, content of the websites provokcx.com and hyperstonk.com, the AI connector and standard deliverables remain the exclusive property of PROVOK.

The Client receives a non-exclusive, non-transferable right of internal use for their activity in the deliverables provided. Any reproduction, resale, third-party training, publication or commercial reuse for the benefit of a third party without written authorisation is prohibited.

Confidential information exchanged during sessions is treated as confidential by both parties, except where required by law or where the information is already public.

11. Liability

PROVOK uses reasonable means to perform the services in accordance with these T&Cs.

PROVOK’s liability cannot be engaged:

  • as a result of decisions taken by the Client;
  • as a result of the Client’s failure to carry out agreed actions;
  • in the event of force majeure (article 1218 of the French Civil Code);
  • for indirect damage (loss of revenue, loss of opportunity, reputational harm, etc.).

In any event, if PROVOK’s liability were established, it would be limited to the VAT-inclusive amount actually paid by the Client for the relevant order over the last 12 months.

Nothing in these T&Cs excludes liability for gross negligence or wilful misconduct.

12. Personal data

Processing of data (identity, business name, SIRET, email, Hyperstonk account, payment via Stripe, session content) is described in the Privacy Policy: https://provokcx.com/fr/confidentialite.

Main purposes: contract performance, invoicing, service delivery, legal and accounting obligations. Legal basis: contract performance and legal obligations. Stripe is a payment processor.

Rights of access, rectification, objection, erasure, portability: provok@hyperstonk.com. Supervisory authority: CNIL — https://www.cnil.fr

13. Governing law — disputes

These T&Cs are governed by French law.

In the event of a dispute:

  1. written complaint to provok@hyperstonk.com;
  2. failing an amicable settlement within 30 days, jurisdiction is conferred on the courts of Nantes, including in the event of multiple defendants or third-party claims.

14. Miscellaneous

If a clause is held invalid, the others remain in force.

PROVOK’s failure to rely on a breach does not constitute a waiver.

These T&Cs constitute the entire agreement relating to their subject matter, subject to any special terms accepted in writing.